Privacy Policy
Last Updated: 6 February 2025
Thank you for choosing Teen Therapy Center and Family Therapy Center (“we,” “us,” or “our”). We are committed to protecting your personal information and privacy. This policy applies to all information collected through our websites (e.g., www.FamilyTherapyCentersv.com), services, and physical locations. For questions, contact our Privacy Officer / Executive Director through our Client Relations team at information@ftcsv.com, via telephone at 408-389-3538, or via mail to 2450 Samaritan Avenue, San Jose, 95124 .
Your Rights
You have the right to:
Access/correct your electronic or paper medical records.
Request confidential communication (e.g., alternate phone numbers or addresses).
Restrict information sharing for treatment, payment, or operations (we may decline if it impacts care quality).
Obtain a list of entities with whom we’ve shared your information (excluding treatment/payment disclosures).
File complaints about privacy violations via the contact information provided above or the U.S. Department of Health and Human Services.
Your Choices
You may:
Opt out of SMS/email marketing (see “Communications” below).
Limit information shared with family/friends involved in care (unless emergencies require disclosure).
Prohibit sharing out-of-pocket payment details with insurers.
We never sell your data or use it for unrelated marketing.
Communications (SMS/Email)
By providing contact information, you consent to:
Transactional messages: Appointment reminders, intake forms, and care updates.
Marketing communications: Service updates or promotional offers (opt-out available).
To opt out:
Text STOP to any SMS from us.
Click unsubscribe links in emails.
Note: Message/data rates may apply. Opting out does not affect transactional messages related to active care.
We track website interactions (e.g., abandoned forms) to improve services and may send follow-up reminders.
Information We Collect and Use
Personal/Medical Data: Name, contact details, health history, insurance, and treatment records.
Digital Data: IP addresses, browser type, cookies, and pages visited (used to enhance website functionality).
How We Share Information
We use/disclose data to:
Provide care: Share with licensed therapists, physicians, or specialists involved in treatment.
Process payments: Bill insurers or payment processors.
Comply with laws: Report abuse, public health risks, or legal orders (e.g., court subpoenas).
Improve services: Analyze de-identified data for operational enhancements.
Third-party vendors (e.g., IT services) access data only to perform tasks on our behalf and are bound by confidentiality agreements.
Security
We adhere to HIPAA and industry standards to safeguard your information. Breaches will be promptly reported per legal requirements.
Policy Updates
Changes will be posted on our websites and take effect immediately. Material updates will be communicated via email or posted notices.
Contact Us
For questions or to exercise your rights, contact our Privacy Officer / Executive Director through our Client Relations team at information@ftcsv.com, via telephone at 408-389-3538, or via mail to 2450 Samaritan Avenue, San Jose, 95124.